Frequently Asked Questions

Umm...  well, the short answer is that they usually smell nasty.  And germs don't discriminate - they are everywhere and they think the sludge in dirty bins is the perfect place to multiply.  Our high pressure hot water is the perfect eco-friendly weapon to scrub out the sludge, kill germs and help protect your home.  

And if you have tried doing it yourself, you know it's a disgusting job.  And then the wastewater...  do you really want to dump that in your lawn or driveway??  Just let the pros handle it - trust us, it'll be WAY easier!!  And more affordable than you think.

Wait til you see our specially made trucks!  They use extremely hot high pressure water to blast, steam clean and sanitize the inside of your garbage bin until it is thoroughly SCRUBBED!  Then we use a mild biodegradable odor neutralizer to make sure your bins stay fresh until the next service.  No harsh chemicals at all for the cleaning process, and we collect and remove the wastewater to be processed in an environmentally safe way.  Trash can cleaning doesn't have to be hard, let us do the dirty work.

Our service areas includes Green Bay, Appleton and all surrounding communities.

We offer several different options to keep your bins cleaned, and even a one time cleaning for those that just want to try us out.  

- Monthly (Every 4 Weeks)

- Quarterly (Every 12 Weeks)

- One Time Cleanings

We think that these plans give you the options that you desire, and you can always adjust your subsciption as needed.

We will schedule your bins to be serviced the day AFTER your garbage has been picked up.  We know that sometimes the garbage collection companies like to surprise us and change up their routes/pick up times, so to ensure that your bins are empty and we can clean them properly, we will come the following day.  Our routes start early (7am) and finish by mid/late afternoon.  

We'd ask kindly that you refrain from putting trash in your bins, but if you absolutely need to, please bag it so we can easily remove it to clean, and we will put it in a new clean heavy duty bag to replace into the clean bin.

Occassionally, we may try to come on the afternoon of your actual trash pick up day.  This is not common, but we may do it to optimize some routing efficiencies.  If we arrive before trash has been picked up, we may bag up the trash in a new clean heavy duty bag, clean the bins, then re-insert the bags for pick up. Or we may end up rescheduling for the next day as orginally planned. We make our best effort to notify and inform you of these situations.  

Super simple, click any of the links on our page that say "Sign Up Now!" and then fill out the form. We will contact you within 24 hrs for payment information to keep on file. Once we have your payment information on file, we will get you scheduled and send you a notification for your first service. You will only be charged after service has been completed, and you will get a receipt via email after each service. You will receive email/text reminders leading up to your all upcoming service visits.

After signing up, we will send an email/text to request that you store your payment info securely in our client payment portal, and enable the feature to allow future billing. After each cleaning visit, we will charge your card on file and send you a receipt via email. That way you aren't worried about paying yet another bill - just set it and forget it.  And you can change/update payment information at any time - you are in control.  And we'll always send service reminders leading up to your next scheduled cleaning!

Do I need to keep payment info on file?Yes, you will need to enter your payment information into our secure payment portal. You will have to select the option to allow Wisco Bin Cleaning to charge in the future. Once that has been done, we will get you set up on the schedule and notify you of your first cleaning.  

The reason we require payment info on file before service is that we are a small company. We do not currently have the bandwith to send invoices, and wait for or track down manual payment. We appreciate your understanding, because this helps us manage payment collection and keep costs down for our clients.  

Once you've signed up, and we have your payment info on file, we will schedule you as soon as possible and notify you of the first service date.  Leading up to your cleaning visits, you will receive a text/email reminder 5 days before service, 1 day before service, and the morning of service to leave your bins outside for us!

Not a problem, things happen, vacations, etc.  We kindly ask that you let us know in advance.  That is very simple to do with the advanced notifications that we send out via email/text. They include a link to notify us that you need to reschedule!  

Please keep in mind, that we may not be able to put you back on to the schedule for 4 weeks, as our routes typically dictate the timeframe.  But, you are only charged after service has been completed. If you alert us in advance, there will be no charge to be rescheduled.  

If communication has not been made in advance by the client, the client may be subject to a rescheduling fee if we show up to the house and no bins are available to be cleaned.  

Unfortunately no,  our bin cleaning season runs April to December.